Support Plans

Support plans for small, medium, and enterprise environments

These support plans represent popular starting points. Our team can tailor each package to your business needs, technical environment, response expectations, and long-term I.T. goals.

Plan Overview

  • Support Plan One gives small to medium businesses enough time and remote support to keep systems effective and up to date.
  • Support Plan Two is for medium to large businesses that need a full I.T. department approach with one point of contact for technical needs.
  • Support Plan Three integrates with your existing technical department to provide project help and overflow support.
  • Support Plan Four provides complete management, monitoring, and replacement planning across the full technical environment.

Support Plan One (DIT1)

Standard support package for small to medium organizations.

Starts at $80 per month per system (up to 7 systems).

Add up to 3 servers for $135 per month per server.

  • Access to our state-of-the-art A.I. tools.
  • One support number for business hours support (0900 to 1700).
  • 10 hours per month remote support to subscribed systems.
  • Ticketing system and knowledge base access.
  • Off-site server backups up to 10TB.
  • Antivirus and malware protection on servers.
  • Server data encryption.
  • 24-hour remote monitoring and troubleshooting of servers.
  • Additional technical services available upon request.
Request Plan Details

Support Plan Two (DIT2)

Advanced support package for medium to large organizations.

Starts at $85 per month per system.

Add servers for $135 per month per server.

  • Access to state-of-the-art A.I. tools.
  • 24-hour remote support.
  • 24-hour support calls.
  • 24-hour device monitoring.
  • 24-hour network monitoring.
  • One point of contact for all technical needs.
  • Priority support ticketing and knowledge base access.
  • Remote connectivity to systems across your organization.
  • Fully managed and monitored antivirus, malware, and ransomware protection.
  • Discounts on Microsoft Office 365 services.
  • Off-site workstation backups upon request.
  • Access to special project management.
  • Optional on-site support.
  • Off-site server backups up to 50TB, with additional space available upon request.
Request Plan Details

Support Plan Three (DIT3)

Technical integration with your existing I.T. staff.

Custom pricing based on integration scope.

Built for overflow support and project collaboration.

  • Integration with your current support team.
  • Project assistance for ongoing technical initiatives.
  • Overflow operational support when internal teams are overloaded.
  • Shared escalation and collaboration workflows.
Request Plan Details

Support Plan Four (DIT4)

Full systems integration and total technical management.

Fully managed pricing by environment and staffing requirements.

Hardware, software, and support staffing included by scope.

  • Complete control of technical environments across the organization.
  • Monitoring, management, and planned replacement of technical assets.
  • Operational governance and long-term technology strategy support.
  • Centralized ownership for service delivery and performance.
Request Plan Details